I. Terms and Conditions

  1. Terminology
  2. Pricing and Discounts
  3. Personal Use
  4. When We Accept Your Order
  5. Title and Risk of Loss
  6. Intellectual Property Rights
  7. Cookies
  8. Product Information
  9. Business Partners
  10. Minors
  11. No Agency
  12. Communication from You
  13. Exclusion of Representations and Warranties
  14. Limitation of Liability
  15. Indemnity
  16. Customer’s Representations and Obligations
  17. Circumstances beyond Our Control (Force Majeure)
  18. Termination
  19. Governing Law
  20. Jurisdiction
  21. Language

II. Purchase Procedure

  1. Select the Products and View the Product Information
  2. Put the Products in the Shopping Cart
  3. Registration
  4. Checkout Details
  5. Fill in the Billing Information and Delivery Information and Proceed to Payment
  6. Order Receipt
  7. Order Confirmation
  8. Cancellation of Order

III. Tax, Duties and Customs Policies

IV. Insurance

V. Delivery Service

  1. Delivery Time
  2. Shipping Cost
  3. Delivery Territories
  4. Printed Invoice

VI. Payment Option and Security

VII. Return Policy

  1. Terms of Return
  2. Procedure for Return by Mail
  3. Procedure for Return to Our Authorised Retailers in Hong Kong

VIII. Exchange Policy

  1. Terms of Return
  2. Procedure for Return by Mail
  3. Procedure for Return to Our Authorised Retailers in Hong Kong

IX. Product Warranty

X. Other Services

1. Gift Packing

I. TERMS AND CONDITIONS

Welcome to www.solvil-et-titus.hk.  This Website is operated by Solvil et Titus SA.  We provide you with the Services strictly subject to these Terms of Use so please read them carefully.  By accessing and browsing this Website, you accept and consent to these Terms of Use.  We may amend these Terms of Use and other rules and policies relevant to the use of this Website without prior notice.  Your continuing use of the Services will be deemed as your acceptance of the revised Terms of Use.

1. TERMINOLOGY

The following commonly used terminology at this Website mean:

a. “Affiliates” mean in relation to us, another company that is a direct or indirect subsidiary of, or a direct or indirect holding company of, or another direct or indirect subsidiary of such a direct or indirect holding company of, us;
b. “Business Partners” mean:

(1) those persons or bodies corporate with whom we enter into arrangements to promote the Services and this Website and to procure visitors to this Website with a view to using the Services;
(2) those persons or bodies corporate with whom we enter into arrangements to promote the Services as hosted at their Websites; and
(3) our Affiliates;

c. “Hong Kong” means the Hong Kong Special Administrative Region of the People’s Republic of China;
d. “Intellectual Property Rights” mean all copyrights, design rights, patents, trade marks, trade secrets, know-how, “look and feel” of this Website and its content (visual and aural) and other intellectual property rights (whether registered or unregistered) and any applications for any of them and any rights of any such nature anywhere in the world;
e. “Net Price per Unit” refers to the Selling Price of each unit of Product after apportioning (where applicable) and deducting discounts, promotions or other price reductions offered by us;
f. “Order” means an order for Products placed by you and allocated an order number by us;
g. “Personal Data” means personal data defined in the Personal Data (Privacy) Ordinance, Cap. 486 of the Laws of Hong Kong;
h. “Products” mean the products made available to you at this Website;
i. “Selling Price” refers to the price of each Product as listed on this Website;
j. “Registration Details” mean the information you supply to us when you use the Services;
k. “Services” mean the services made available to you at this Website, and incidental services, like after-sales, payment processing and shipping;
l. “Stores” mean physical retail store or stores operated by our Affiliates and who are our authorised retailers;
m. “we”, “us” or “our” means Solvil et Titus SA and its successors and assigns;
n. “Website” means our Website at www.solvil-et-titus.hk; and
o. “you” or “your” means you
where use of plural terminology includes the singular and vice versa.

2. PRICING AND DISCOUNTS

All prices listed here apply to purchases at this Website only.  All other discounts or promotions which are not available through this Website are not valid for purchases.

We may vary the prices at this Website at any time without prior notice.

3. PERSONAL USE

All Products sold are for personal use only.  Material and information posted on our Website are for personal use only.  No re-sale or other commercial use is allowed.

4. WHEN WE ACCEPT YOUR ORDER

We reserve the right not to accept Orders for Products or Services.  By registering and completing the Purchase Procedure, you offer to purchase our Products.  We will send you an Order Acknowledgement by e-mail to acknowledge your Order.  However, this is not an acceptance of your Order.  We will only send you an Order Delivery Notification of your Order once we have checked availability of stock and carrier service.

5. TITLE AND RISK OF LOSS

Risk of loss and title for Products purchased pass to you upon delivery to the carrier.

6. INTELLECTUAL PROPERTY RIGHTS

You acknowledge and agree that all Intellectual Property Rights that vest in the original works comprised within the Services or ancillary to it are owned by us, or are licensed to us by third parties.  We reserve all Intellectual Property Rights in the Services, including but not limited to the contents of this Website and the domain name www.solvil-et-titus.hk.  Your use of the Services does not entitle you to claim ownership of any Intellectual Property Rights in the Services or this Website.

7. COOKIES

a. We may obtain information about your computer, including, where applicable, your IP address, operating system and browser type, for administration of the system and statistical analysis. This is used to obtain statistical data on how you browse our Website.

b. We may obtain information about your online movements and general Internet use by means of a cookies file that is stored in your computer’s hard drive for the same reason. The cookies contain information that is transferred to your computer’s hard drive.

c. The cookies help us improve our Website and provide a better and more personalised service. What this specifically allows us to do is:

(1) Make estimation on numbers and patterns of use;

(2) Store information about your preferences and personalise our Website in accordance with your individual interests;

(3) Speed up your searches;

(4) Recognise you when you return to our Website.

You may decline cookies by changing your browser’s settings. However, if you do this, you may not be able to access certain parts of this Website or avail of some of our Services. Our system will produce cookies when you connect to our Website unless you have adjusted your browser’s settings to decline them.

8. PRODUCT INFORMATION

Products displayed at this Website may or may not be available at retail stores operated by our Affiliates. Solvil et Titus SA makes no representations or warranties that any of the Products or Services displayed on this Website will be available at any time or location. All prices displayed on this Website are quoted in HK and US Dollars.

9. BUSINESS PARTNERS

Our Business Partners working with us to provide and promote the Services include, PayPal Hong Kong Limited (“PayPal”), Easyship Fulfillment Services Ltd (“Easyship”) and insurance and courier companies.  Please carefully read the terms and conditions with respect to the payment and shipping services provided by PayPal and Easyship respectively and their privacy policies before proceeding with your Order. By proceeding with your Order, you will be deemed to have accepted the terms and conditions and privacy policies of our Business Partners.

10. MINORS

Persons under 18 years old should use our Website only under the guidance of a parent or guardian.

11. NO AGENCY

Our Business Partners are contractors who act independently and as such do not act as our agents, employees, representatives or their equivalent.

12. COMMUNICATION FROM YOU

Any communication or material you transmit to this Website by e-mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as non-confidential and non-proprietary.  Anything you transmit or post becomes the property of Solvil et Titus SA and may be used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting.  We assume the right to use any ideas, concepts, know-how or techniques contained in any communication you send to this Website for any purpose including, but not limited to, developing, manufacturing and marketing Products using aforesaid information.  Personal data collected will remain confidential and will be treated in accordance with our Privacy Policy Statement.

13. EXCLUSION OF REPRESENTATIONS AND WARRANTIES

We will use reasonable commercial efforts to include accurate and up to date information on this Website, but we make no representations or warranties as to its accuracy.  Neither Solvil et Titus SA, its Affiliates nor any other party involved in creating, producing or delivering this Website shall be liable for any direct, indirect, special, incidental, or consequential, damages losses, costs and expenses arising out of or in any way in connection with your access to or use of this Website.  Everything on this Website is provided to you “as is” without any express or implied warranties, including, warranties of merchantability or fitness for a particular purpose.

We do not warrant that the functioning of this Website will be error free, that defects will be corrected, that this Website or host server is malware free or will not be interrupted due to technical problems or is hack-free.

We are not responsible for the content of any websites linked to our Website or for any services offered by linked sites and take no responsibility for, and give no warranties, guarantees or representations in respect of such links.

We are not responsible for the actions of our Business Partners (including a person or body corporate with whom our Business Partners enter into arrangements with to provide services to you (“Business Partner Affiliates”)) and make no representations or warranties with respect to the services they provide to you in connection with your use of this Website, the Services or the purchase of the Products.

14. LIMITATION OF LIABILITY

a. To the fullest extent permissible under applicable law and save for and limited to the Return Policy under Section VII, Exchange Policy under Section VIII and international warranty described under Section IX, we disclaim any and all representations or warranties of any kind, whether express or implied, in relation to the Products and our Services.

b. We will not be liable to you, or any third party in contract, tort or otherwise for any claims, liabilities, losses, damages, costs and expenses under, arising from or in connection with your use of and the functioning of this Website (including but not limited to any interruption, introduction of malware, hacking, inaccuracy, error or omission) or the provision of the Products or Services regardless of cause and as such we accept no liability for any claims, liabilities, losses, damages, costs and expenses arising therefrom.

c. We will not be liable to you or any third party in contract, tort or otherwise for any claims, liabilities, losses, damages, costs and expenses under, arising from or in connection with the services provided to you by our Business Partners and/or Business Partner Affiliates in relation to your use of this Website, the Services or Products regardless of cause and as such we accept no liability for any claims, liabilities, losses, damages, costs and expenses arising therefrom.

d. Notwithstanding any other provisions to the contrary in these Terms of Use, our maximum cumulative liability to you or to any other party in contract, tort, or otherwise for any claims, liabilities, losses, damages, costs and expenses under, arising from or in connection with your use of this Website and Services and the sale of Products to you shall not in any circumstances exceed the cumulative sum paid by you to us under an Order. BUT in no event shall we be liable to you for any loss of profits, business contracts, sales, or for any special, indirect, incidental or consequential damages or losses of any nature.

15. INDEMNITY

You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all and any claims, liabilities, losses, damages, costs and expenses, of any type and nature including but not limited to indirect, special, incidental, and/or consequential losses and damages and legal fees, arising from or in connection with any breach of these Terms of Use by you or any other liabilities arising from or in connection with your use of this Website and the Services, or the use by any other person accessing this Website using your shopping account and/or your personal information.

16. CUSTOMER’S REPRESENTATIONS AND OBLIGATIONS

You warrant and represent to us that (i) you have the authority and legal capacity to agree to these Terms of Use; (ii) the personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; (iii) you will notify us immediately of any changes to your personal information by contacting customer services at cs@solvil-et-titus.hk; (iv) you will comply with all applicable agreements, law, statutes, ordinances and regulations with regard to the use of the Services; (v) you will not introduce any malware to this Website and (vi) you will not introduce any material that is unlawful, defamatory, indecent, obscene or abusive in any way.  You agree not to impersonate any other person or entity or to use a false name or a name you are not authorised to use. You agree to notify us of any actual or suspected misuse of your User ID and Password.  You agree that we may deny access to the Services if we know or reasonably suspect that your User ID and / or Password is being misused.

17. CIRCUMSTANCES BEYOND OUR CONTROL (FORCE MAJEURE)

a. We shall not be liable to you for any breach, hindrance or delay in the performance of our provision of Service attributable to any cause beyond our reasonable control, including without limitation:

(1) Strikes, lock-outs or other industrial action.

(2) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(3) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

(4) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(5) Impossibility of the use of public or private telecommunications networks.

(6) The acts, decrees, legislation, regulations or restrictions of any government, shipping, postal or other relevant transport strike, failure or accidents.

(7) Failures of the internet or any public telecommunications network, failures of our hosting provider, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections or power failures or failures of your computer systems or networks.

b. In the circumstance that the Force Majeure event lasts for more than one week, either you or we may cancel the Order forthwith by written notice and without any Liability other than a refund of a Product already paid for by you and not delivered.

c. If we have contracted to provide identical or similar Products to more than one Customer and are prevented from fully meeting our obligations to you by reason of a Force Majeure event, we may decide at our absolute discretion which Order we will process and to what extent.

d. We reserve absolute discretion on the solution we adopt in fully meeting our obligations under each Order despite the Force Majeure event.

18. TERMINATION

We may terminate your registration or access to this Website immediately if you are in breach of these Terms of Use. Any accrued rights at the date of termination will remain enforceable after termination.

19. GOVERNING LAW

The laws of Hong Kong without regard to principles of conflict of laws, will govern your use of this Website and any disputes that may arise between you and us at this Website.

20. JURISDICTION

Any dispute arising from and connected with your visit to this Website, the Services or the Products you purchase shall be submitted to the non-exclusive jurisdiction of the Hong Kong courts.

21. LANGUAGE

In the event of inconsistencies between the English and Chinese versions of these Terms of Use, the English version shall prevail.

II. PURCHASE PROCEDURE

  1. Select the Products and View the Product Information
    Select the Products you want to purchase by clicking on the “add to cart” button. After adding the Products to the “Shopping Cart”, you can click the “View Cart” button and you will be directed to the “Shopping Cart” where you may view the Product details and choice of colours.  In addition, you may find recommendations of related Products corresponding to your selected Products.
  1. Put the Products in the Shopping Cart
    Your Shopping Cart shows the Products you intend to buy, the quantity, shipping charges (deliveries within Hong Kong are free) and the total amount to be paid etc.  You can adjust the Products or quantity you are going to purchase.
  1. Registration
    You may register as a member to enjoy members-only benefits, such as occasional discounts and checking your Order history at this Website. If you would like to register as a member, please fill in the registration form. It is not compulsory to be a registered member to make a purchase.
  1. Checkout Details
    The checkout details will show your selected Products, quantity, shipping charges (deliveries within Hong Kong are free), total amount to be paid and the engraved message (if applicable).
  1. Fill in the Billing Information and Delivery Information and Proceed to Payment
    After confirming your Order details, please fill in the shipping and billing information. When you have filled in all the details, you can proceed to payment by clicking “Check out with PayPal”. You will be re-directed to PayPal’s website to complete the payment procedures.
  1. Order Receipt
    After you have completed the payment procedures, you will be re-directed to the page of our Website confirming the receipt of your Order. You can view your Order details, Order number, total payment amount and payment method. You will also receive an Order confirmation by e-mail from us. For details of delivery, please see also Delivery Service.

Once you have settled the payment, the Order cannot be cancelled.

  1. Order Confirmation
    When the processing of your Order is confirmed, you will receive an e-mail stating the Order details and access details to a shipment tracking platform (EasyShip) once the Product is in shipment. You may track the progress of your shipment by accessing the shipment tracking platform.
  1. Cancellation of Order
    Your Order cannot be cancelled once your payment is processed. You may only request for a return or exchange of the Product under Part VII Return Policy or Part VIII Exchange Policy of these Terms of Use.

III. TAX, DUTIES AND CUSTOMS POLICIES

For deliveries outside Hong Kong, you are responsible for all taxes and duties and custom charges from your local customs (import taxes are included in the shipping fees you pay). Customs policies vary widely from country to country.  You should contact your local Customs for further information.  You are considered the importer of the ordered Products and must comply with all laws and regulations of the country in which you are receiving the Products.

IV. INSURANCE

Insurance covers the Net Price per Unit of each Product and provides you a refund if the Product is lost or damaged during shipment. The insurance does not cover delays in delivery or shipment. For deliveries outside Hong Kong, the insurance costs are included in the shipping fees you pay.

V. DELIVERY SERVICE

  1. Delivery Time
    Our Business Partner for shipping services is EasyShip and you may read EasyShip’s terms and conditions at https://www.easyship.com/cn/legal/terms/hk and privacy policy at https://www.easyship.com/cn/legal/privacy. All Orders received will be processed within 2 working days of receipt.  Upon Order confirmation, customers can expect to receive their Orders within 1-2 working days for Hong Kong deliveries and 5-7 working days for international deliveries, subject to different destinations.  Please note that the above delivery times are not a guarantee of actual delivery times.

We are not responsible for any damage, destruction or loss of the Products or late delivery, wrong or missed pick up or tracking issues with the courier. We are not liable for costs sustained as a result of a change in information on your side, for example, change of shipping address.

  1. Shipping Cost
    All Orders are delivered by courier service. Total shipping costs will be shown on the Website and the Order confirmation when we confirm your Order. Deliveries within Hong Kong are free.
  1. Delivery Territories
    We will only deliver our Products to specified territories. These territories are Australia, Canada, Hong Kong, New Zealand, Taiwan and the United States.  Delivery to territories beyond those stated is currently unavailable.

Shipments cannot be made to P.O. boxes, or locations where delivery services are limited by the carrier.

  1. Printed Invoice
    A printed invoice will be enclosed in the Product shipped to you. Please keep the original invoice for return and exchange of Product. If you do not require the original invoice, please indicate this in the “Checkout” page. If you do not receive the printed invoice, please contact our customer service (email: cs@solvil-et-titus.hk or phone: (852) 2766 2300) within 7 days (from the date when delivery was signed and received) and you will be required to provide the Order confirmation of your purchase of Product. Upon receiving the email confirmation of your purchase of Product, we will send you the re-issued invoice by mail within 7 days.

VI.PAYMENT OPTION AND SECURITY

Our Business Partner for processing payments is PayPal and you may read PayPal’s terms and conditions at https://www.paypal.com/hk/webapps/mpp/ua/legalhub-full?locale.x=en_GB and privacy policy at https://www.paypal.com/hk/webapps/mpp/ua/privacy-full?locale.x=en_HK.

www.solvil-et-titus.hk implements a variety of security measures to maintain the safety of your personal information. When you place Orders with us, we offer the use of a secure server. The secure server software, Secure Sockets Layer (SSL) encrypt all information you provide before it is sent to us.

VII. RETURN POLICY

1. Terms of Return

a. Under our return policy you may contact our customer services for return of Product by mail or at our authorised retailers in Hong Kong. We will not entertain any return of Product after 14 days.

Return by Mail

  • Please contact us through cs@solvil-et-titus.hk or phone: (852) 2766 2300 indicating your invoice number by e-mail to get a Return Authorisation (RA) code before return.
  • When returning a defective Product, please clearly state the defect for return.
  • The RA code and the address for return will be emailed to you within 3 working days.
  • The Product together with the original invoice and a copy of our email reply (indicating your RA code for return) (“Required Documents for Product Return”) must be posted to us by mail within 7 working days upon receiving the RA code.
  • We will not accept returns without Required Documents for Product Return (For gift purchase without an invoice, please contact customer services through cs@solvil-et-titus.hk).

Return at Authorised Retailers

  • Please contact us through cs@solvil-et-titus.hk or phone: (852) 2766 2300 indicating your invoice number and preferred authorised retailer for return to get a Return Authorisation (RA) code before return.
  • When returning a defective Product, please clearly state the defect for return.
  • You may view the list of authorised retailers at the Store Locator.
  • The RA code and authorised retailer’s address will be emailed to you within 3 working days.
  • The Product together with the Required Documents for Product Return must be returned to our authorised retailer within 7 working days upon receiving the RA code.
  • We will not accept returns without Required Documents for Product Return (For gift purchase without an invoice, please contact customer services through cs@solvil-et-titus.hk).

b. We only accept the return of Products purchased from www.solvil-et-titus.hk. Returns for Products purchased at our authorised retailers will not be accepted through this Website.

c. The Product must be returned in its original condition, i.e. in the same condition as when originally purchased with all original packaging materials, accessories, unused warranty cards, instruction booklets, free gift and gift redemptions, if any. We are unable to refund worn, sized or engraved Products. If a free gift and/or gift redemption item is not returned, additional charges will be applied.

d. We will determine whether a returned Product is in its original condition (i.e. in the same condition as when originally purchased with all original packaging materials, accessories, unused warranty cards, instruction booklets and gift redemption). Upon receiving your Product, we shall send you an email within 7 working days informing you whether your request for refund is accepted. Our decision will be final.

e. We will determine whether a returned Product is defective, and our decision will be final.

f. Authorised retailers outside of Hong Kong DO NOT ACCEPT returns for www.solvil-et-titus.hk.

g. If your return of Product is accepted, we will refund the Net Price per Unit of each returned Product. The refund will be credited to the original payment account, to the same person who paid for the transaction. Fees including but not limited to the following items will not be refunded:

Hong Kong deliveries:

i. Costs incurred during the purchase of Product
Any fees charged by PayPal and/or credit card issuers, insurance costs and all other related miscellaneous costs incurred for the purchase of the Product will not be refunded.

ii. Costs incurred for the return of Products to us
Shipping costs, any fees charged by PayPal and/or credit card issuers, insurance costs and all other related miscellaneous costs will also not be refunded.

International deliveries:

i. Costs incurred during the purchase of Product
Original shipping costs incurred for the delivery of the Products to you, any fees charged by PayPal and/or credit card issuers, insurance costs, importing countries’ customs duties and sales taxes and all other related miscellaneous costs incurred for the purchase of Products will not be refunded.

ii. Costs incurred for the return of Products to us
Costs incurred for the return of Products to us, including shipping costs, any fees charged by PayPal and/or credit card issuers, insurance costs, and all other related miscellaneous costs will also not be refunded.

h. We reserve the right to handle any disputes by return of Products, refunds or cancellation of Order.

2. Procedure for Return by Mail

a. Please read Terms of Return carefully before your return.

b. Wrap the package securely and return the Products together with the Required Documents for Return.

c. For your protection, ship your return via a traceable carrier, or a prepaid courier service. All the return shipping charges are to be borne by you. “Collect Charge” shipment will be refused.

d. Please insure your Product for its Net Price per Unit. We are not responsible for the damage or loss for returned Products that are not insured.

e. Send your return package to the address we provide when we give you the RA code. Please DO NOT return the Products to any address in our other documents, or in our Website or we may not be able to trace the return shipment and we will not be responsible for the lost shipment in transit.

f. Once your returned package has been received by us, it is processed and inspected before we proceed in approving or disapproving the return. Upon receiving your Product, we shall send you an email within 7 working days informing you whether your request for refund is accepted.

3. Procedure for Return to Our Authorised Retailers in Hong Kong

a. Please read Terms of Return carefully before your return.

b. After obtaining the RA code, please visit our authorised retailer with the Product and Required Documents for Return. The authorised retailer will conduct an inspection of the Product and fill in the Return Instruction Form to specify the condition of the Product and confirm our receipt of the Product. You are required to sign the Return Instruction Form to acknowledge the details stated in the Return Instruction Form.

c. Once your returned package has been received by us, it is processed and inspected before we proceed in approving or disapproving the return. Upon receiving your Product, we shall send you an email within 7 working days informing you whether your request for refund is accepted.

VIII. EXCHANGE POLICY

1.Terms of Exchange

a. Under our exchange policy, you may contact our customer services for exchange of Product within 14 days by mail or at our authorised retailers in Hong Kong. We will not entertain requests made after 14 days.

Exchange by Mail

  • Please contact us through cs@solvil-et-titus.hk or phone: (852) 2766 2300 indicating your invoice number by e-mail to get a Return Authorisation (RA) code before return.
  • The RA code and the address for return will be emailed to you within 3 working days.
  • The Product together with the original invoice and a copy of our email reply (indicating your RA code for exchange) (“Required Documents for Exchange”) must be posted to us by mail within 7 working days upon receiving the RA code.
  • We will not accept returns without Required Documents for Exchange (For gift purchase without an invoice, please contact customer services through cs@solvil-et-titus.hk).
  • If your request for exchange is accepted, you are required to make a new Order at our Website.
  • The procedures of Return will be applied. We will refund the Net Price per Unit of each Product. You are required to make a new Order at our Website (please be reminded that you shall only make a new Order after receiving our confirmation of acceptance of your return). Deliveries within Hong Kong are free. Please refer to II. Purchase Procedures, III. Tax, Duties and Customs Policies and IV. Insurance for the new Order Procedures. For other costs incurred in the Return, “Terms of Return” section under Return Policy applies.
  • We will determine whether a returned Product is in its original condition (i.e. in the same condition as when originally purchased with all original packaging materials, accessories, unused warranty cards, instruction booklets and gift redemption) and our decision will be final.

Exchange at Authorised Retailers

  • Please contact us through cs@solvil-et-titus.hk or phone: (852) 2766 2300 indicating your invoice number, preferred authorised retailer for return, chosen Product to exchange (optional) by e-mail to get a Return Authorisation (RA) code before return. You may view the list of authorised retailers at the Store Locator on this Website. We shall check the availability of your chosen Product.

i. If your chosen Product is available, we shall send you the RA code and authorised retailer’s address by email within 3 working days upon receiving your email.
ii. If your chosen Product is out of stock, we shall suggest other Products for exchange by email within 3 working days upon receiving your email. Please choose another Product for exchange by replying us within 3 working days upon receiving our suggestion. We shall send you the RA code and authorised retailer’s address by email within 3 working days upon receiving your confirmation on the newly chosen Product for exchange. Alternatively, if you do not wish to choose from the suggested Products, please inform us to arrange for refund within 3 working days upon receiving our suggestion.

  • The Product together with the Required Documents for Exchange must be returned to our authorised retailers within 7 working days upon receiving the RA code.
  • We will not accept returns without Required Documents for Exchange (For gift purchase without an invoice, please contact customer services through cs@solvil-et-titus.hk).
  • Our authorised retailers will determine whether a returned Product is in its original condition (i.e. in the same condition as when originally purchased with all original packaging materials, accessories, unused warranty cards, instruction booklets and gift redemption) and our decision will be final.
  • If you and our authorised retailer are unable to agree on the condition of the Product, our authorised retailer will fill in the Return Instruction Form and confirm our receipt of the Product. You are required to sign the Return Instruction Form to acknowledge the details stated in the Return Instruction Form. The returned Product will then be sent to us for inspection which will take 3 to 5 working days. Our decision will be final.
  • If the Net Price per Unit of the Product exchanged is lower than the Net Price per Unit of the Product returned, the difference will not be refunded. If the Net Price per Unit of the Product exchanged is higher than the Net Price per Unit of the Product returned, the difference will be charged to you.

b. For exchange of Product by mail and at authorised retailer, the Product must be returned in its original condition and packaging (with all hanging tags, warranty card, spare parts, free gifts and gift redemptions, if any), and without any signs of damage, alteration or wear and tear. If a free gift and/or gift redemption item is not returned, additional charges will be applied. We are unable to exchange worn, sized or engraved watches.

c. For exchange of Product by mail and at authorised retailer, a Product can only be exchanged once.

2. Procedure for Exchange by Mail

a. Please read Terms of Exchange carefully before your exchange.

b. After receiving the RA code and address for return by email, wrap the package securely and return the Products together with the Required Documents for Exchange.

c. For your protection, ship your return via a traceable carrier, or a prepaid courier service. All the return shipping charges are to be borne by you. “Collect Charge” shipment will be refused.

d. Please insure your Product for its Net Price per Unit. We are not responsible for the damage or loss for returned Products that are not insured.

e. Send your return package to the address we provide when we give you the RA code. Please DO NOT return the Products to any address other than the ones stated in our email, or in our Web Site or we may not be able to trace the return shipment and we will not be responsible for the lost shipment in transit.

f. Once your returned package has been received by us, it is processed and inspected before we proceed in approving or disapproving the exchange. Upon receiving your Product, we shall send you an email within 7 working days informing you whether your request for exchange is accepted.

g. You are responsible for all taxes and duties and shipping costs for the new purchase Order.

3. Procedure for Exchange at our authorised retailers in Hong Kong

a. Please read Terms of Exchange carefully before your exchange.

b. After receiving the RA code, address of our authorised retailer and availability of your chosen Product, return the Products (in its original condition, see Terms of Return) together with the Required Documents for Exchange (For gift purchase without an invoice, please contact customer services through cs@solvil-et-titus.hk).

c. Our authorised retailer will inspect the Products. Upon our inspection that the Products are in their original condition and without any signs of damage, alteration or wear and tear, we will arrange for an exchange of your chosen Product. If it is found that the Products do not fulfill the aforesaid conditions, your exchange will be rejected.

IX. PRODUCT WARRANTY

All Products sold by us are genuine. All Products are covered by a 2 year international warranty from the date of purchase.

The warranty does not cover bracelets, crystals, batteries, wear to the case or moisture damage (if the Product is non-water resistant), nor does it apply if there is evidence of misuse or abuse, including defects related to servicing not carried out by authorised dealers. Products damaged by wear and tear are not classed as a manufacturing defect.

During the warranty period, you may return the Product with postage prepaid or to our authorised retailers. You may view the list of authorised retailers at our Store Locator. If you cannot locate a service centre near you, you may return the Product to us for after sales services by contacting our customer services through email: cs@solvil-et-titus.hk or by phone: (852) 2766 2300 (the Product must be returned with postage prepaid).  Please remember to send the Product accompanied with a valid warranty card.

In case of manufacturing defects covered by the warranty, we may arrange to refund, exchange the Product or repair the defective part. Exchange will be subject to stock availability.

X. OTHER SERVICES

1. Gift Packing

If you would like to have gift packing, please indicate in the “order notes” in the “Checkout details” page. To cater for your gift-giving needs, we will ship your purchase in a gift box/shopping bag. We will also hand write a personal message on a gift card at no extra cost.