FAQ

[ Orders ]

Do I need to register as Delights member before any purchasing on online store?

Please registeras Delights member to enjoy exclusive member offers, click here to register, you mayeither checkout as guest at Solvil et Titus Hong Kong online shop.

How to check the current status of the orders?

You may check the order status by selecting the options in our online shop: my account> order list> order status. 

What payment method is accepted? 

Our online store supports the following payment methods
- Visa, Master & AE Online payment
-  UnionPay
-  AliPay Hong Kong
-  WeChat Pay (Only applicable for shopping by Desktop,not support browsers in mobile phone)  

- Tap & Go Mobile wallet, virtual Mastercardcard or virtual UnionPay card

How to use consumption voucher whenshopping in online shop via Alipay payment method?

Please select Alipay payment method when you check out your shopping cart &settle the payment, the balance of the consumption voucher can settle the purchase. 
If the purchase amount exceeds the balance of the consumption voucher, you mayselect a payment method to settle the remaining amount, e.g. Alipay balance,credit cards. 

[ Delivery method]

Can I request to deliver goods outside Hong Kong?

The products can be only shipped to Hong Kong and Macau. Shipments cannot be made to P.O. boxes, or locations where delivery services are limited by the carrier.

How many days does it take for an ordered item to arrive?

After confirming your order and payment, the order will be proceeded within 2 to 4 working days. Please note that the above delivery time is not guaranteed for the actual delivery time. We are not responsible for any damage, destruction or loss of the Products or late delivery, wrong or missed pick up or tracking issues with the courier.

Pre-sale and some products may not apply to the above delivery lead time, please refer to the estimated delivery date in the product page. 

During peak periods, it may affect the delivery time due to the high volume of orders, thanks for your understanding.  

Do I need to pay for shipping?

Free delivery cost of Hong Kong &Macau delivery is provided for all purchases, all Orders are delivered by courier service. 

What does the delivery address require? 

Please provide the full address as delivery address, we accept residential, industrial & commercial address, or non-commercial organization address. The delivery cannot be made to the non-permanent address, public area &P.O. boxes. We are not responsible for any problems due to incomplete delivery address provided.

Can I pick up the item by myself?

We mainly use SF Express for courier service to your delivery address and pick up service. Please provide a commercial or residential address in Hong Kong & Macau for delivery, or please input the address of SF Express store or EF Locker for self-pick up service. For more information, please refer to

SFLocker: 

https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_Locker/

SFExpress store: 

https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/

SFExpress Service Center: 

https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_business_station_address/

For high value items, we normally use DHL for the delivery which self-pick up service is not available. Our Customer Service department will contact customers about the delivery arrangements.

[ Product ]

Does the product have warranty?

All Solvil et Titus watches sold by us are covered by the warranty from the date of purchase.

The warranty does not cover bracelets, crystals, batteries, wear to the case or moisture damage (if the Product is non-water resistant), nor does it apply if there is evidence of misuse or abuse, including defects related to servicing not carried out by authorized dealers. Products damaged by wear and tear are not classed as a manufacturing defect.

How should I do with my quartz watch’s battery run out?

We provide free of charge battery change service for all Solvil et Titus watches sold within 2 years from the date of purchase.

Can I return or refund my product?

Product Return & refund are applicable for Solvil et Titus, please refer to the product return terms and procedures. 

Can I exchange the product?

Product exchanges are applicable for Solvil et Titus, please refer to the product return terms and procedures. 

Bracelet links adjustment 

Please bring the watch with the warranty card to one of Solvil et Titus stores or City Chain stores for free of charge bracelet links adjustment. 

For store locator, please visit https://www.solvil-et-titus.hk/en/store-locator